General Policies

Order Accuracy

Subsea Sports reserves the right to audit invoices for completeness and accuracy prior to shipment.   We do our best to make shopping a streamlined and accurate process, however there are some things beyond our control with regards to our web hosting service.  This is includes calculated prices and appropriate sales tax fees and collection.  If there is a discrepancy in which the customer owes more, we will notify the customer PRIOR to billing for the additional amount allowing him or her to cancel their order if they wish.  Of course, if the customer chooses to cancel prior to our shipping notification, a full refund will be issued.  If there is an error to which there is moneys owed to the customer, a credit will automatically be issued.  All credits and debits will issued or invoiced direct from us through our credit card processor Stripe®.

Payment

We accept Credit Card payments for in stock items only.  These payments are handled by Stripe® and are bound by Stripe® terms.

Checks are accepted for bulk / made to order items.  These orders are subject to the check clearing prior to processing the order.  Inquire for quotes and more information on this type of order.

Order Cancellation

If you decide you wish to cancel your oder, you must do so PRIOR to Subsea Sports emails you your order shipping notice.   Once we send the shipped notice, your order is not in our possession (even though provided tracking may not be up to date) thus the only way to proceed is follow our RETURN policy below.  Call us at 689-210-8935 or email your intent to cancel.  Cancelled orders as outlined in section will be refunded 100% to the card used for the original purchase and processed through our credit card provider Stripe®

Shipping

We ship via UPS or United States Post Office.  If you receive damaged package please alert your delivery person or delivery company to resolve the problem first.  If the package is damaged DO NOT SIGN FOR IT or accept it!  Ask that it be returned and we will work with you.  Once you sign we cannot do anything with the shipper it will be your responsibility to work with that shipper.  We always provide related tracking information via email upon shipping.  We strive to ship orders same the same business day (Holidays excluded), with a cutoff of Noon EST.  We follow the same holiday schedule as UPS and USPS.

Shipments to Canada:  the customer is responsible for any/all related duties and/or taxes assessed to each item/shipment.  This includes, but is not limited to broker fees, HST, PST, and GST fees.

Shipments with CO2 cartridges are shipped as a HAZMAT package and ground only via USPS Ground Advantage to the lower 48 US States

FREE  SHIPPING  TO ALL 50 STATES (APO - FPO INCLUDED FOR NON O.D. ITEMS) VJA USPS GROUND ADVANTAGE or UPS GROUND

• OVER DIMENSIONAL ITEMS SHIPPED TO APO/FPO, ALASKA AND HAWAII ARE SUBJECT TO OD FEES IMPLEMENTED BY USPS AND INCLUDE SLINGER POLESPEAR AND OUR TANK CLEANING WHIP.
• Non over dimension shipments within US 50 will ship via USPS Ground Advantage.
• SLINGER POLESPEAR and our Tank Cleaning Whip will ship UPS Ground within the Lower 48 US
• Tracking is provided via email once your item(s) ship.
• All orders are insured

All other i

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mailto:subseasports@gmail.com. If your return is accepted, we will provide our shipping address.  All associated return shipping costs are the customers responsibility, to include insurance. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Privacy Policy

Thank you for visiting the Subsea Sports Website and reviewing our privacy policy. Our privacy policy is clear: We will collect no personal information about you when you visit our website unless you choose to provide that information to us.
Here is how we handle information about your visit to our website:

Subsea Sports Internet Security Policy

For site security purposes and to ensure that this service remains available to all users, this computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.

Information Collected and Stored Automatically

If you do nothing during your visit but browse through the website, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. We automatically collect and store only the following information about your visit:

The Internet domain (for example, "xcompany.com" if you use a private Internet access account, or "yourschool.edu" if you connect from a university's domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our website;
The type of browser and operating system used to access our site; The date and time you access our site; The pages you visit; and If you linked to the Subsea Sports website from another website, the address of that website.
We use this information to help us make our site more useful to visitors -- to learn about the number of visitors to our site and the types of technology our visitors use. We do not track or record information about individuals and their visits.

If You Send Us Personal Information

If you choose to provide us with personal information by sending an e-mail to the Owner or someone else in the Subsea Sports, or by filling out a form with your personal information and submitting it through our website, we use that information to respond to your message and to help us provide you with information that you request. If you submit your resume through our website, we use your personal identification information only in considering your application for employment. We do not collect personal information for any other purposes. The information you provide is not given to any private organizations or private persons. Subsea Sports does not collect or use information for commercial marketing.

We would share your e-mail with another federal government agency only if your inquiry related to that agency or if we were required to do so by law.

If you submit resume information through the application form, this information will be shared only with Subsea Sports employees involved in making hiring decisions.

Links to Other Sites

Our website has links to the websites of many other companies. In a few cases, we link to private organizations, with their permission. Once you link to another site, you are subject to the privacy policy of the new site.